+86-755-2998 8558

Current position: Home > Support > Company Rule

1. Warranty

1) CCTV Camera: 2 years, product with Sunchan Logo or with customer own logo
2) DVR: 1 year, product with Sunchan Logo or with customer own logo
3) Condition and terms:
A. The warranty starts from the delivery date from Sunchan
B. During the warranty, defective product will get repaired or replaced for free

C. The warranty is unavailable for products which is improper operation.

D. The warranty is unavailable for those products which are broken by the violence or the carelessness or repaired or altered without the authorization.

2. OEM/ODM Services

1) Logo:
A. Send us the Logo file in AI,CDR or high resolution JPEG format.
B. The Logo should be 2 colors max.
C. The Logo should have no gradient effect.

2) Sticker and Manual: Confirm the customer’s model number and manual before the order is made.

3) Packing box:
A. Dimension and design file of original product will send to the customer for modification.
B. Customer send the revised file back to Sunchan.
C. Sunchan will make samples for checking

3. Payment Terms

1. Order: T/T mostly, 30% deposit to start the production, 70% balance before the shipment.
2. Paypal: 4% commission charges will add into the amount.
3. L/C: L/C at sight only. Sea shipment only, L/C is not accepted for the air shipment. Customer need to pay all the local bank cost. The amount of the order should be over 50,000USD.

4. Lead Time

1). Sample order: within 7 days after receipt of the payment or the copy of T/T
2). General order: in 10 days upon receipt of payment.
3). OEM order:
Trial order: in 8 days after all details are confirmed, INCLUDING LOGO.
Repeat order: in 1~2 weeks upon receipt of payment.
4). Big order:
Produce Arrangement: Start at the sight of the Deposit or the copy of T/T of deposite;
Delivery: With in one month or according to the quantity and the schedule of production.


+86-755-2998 8558

Service time ( 08:30-18:00 China Time )

© 2015 SUNCHAN TEL:(86-755)2998 8558 ADD:6-8F,Block B,Huafeng Industrial Park,Nanchang Road,Xixiang Street,Baoan District,Shenzhen 518102,China
Deutsch Español Français Italiano Português Pусский العربية Ελλάδα